Privacy Policy

1. Introduction

PTS-LA LLC ("PTS-LA," "we," "us," or "our") operates the website and provides elite chauffeur and VIP transport services in Los Angeles and throughout California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We may collect the following types of information:

Personal Information You Provide

• Name
• Email address
• Phone number
• Pickup and drop-off locations
• Date and time of requested service
• Number of passengers
• Flight information (if applicable)
• Any additional details you include in your booking request

Automatically Collected Information

• IP address
• Browser type and version
• Device type
• Pages visited and time spent on our website
• Referring website

3. How We Use Your Information

• To process and fulfill your booking requests
• To communicate with you about your reservation or inquiry
• To improve our website and services
• To send service-related communications
• To comply with legal obligations
• To protect against fraud or unauthorized activity

4. Sharing of Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our website or conducting our business (e.g., email services, payment processors)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Safety: To protect the rights, property, or safety of PTS-LA, our clients, or others

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

6. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: You may request what personal information we have collected about you
• Right to Delete: You may request deletion of your personal information
• Right to Correct: You may request correction of inaccurate personal information
• Right to Opt-Out: You may opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us at [email protected].

7. Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for the website to function may not be disabled.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will take steps to delete that information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: